Terms and Conditions

    1. Cakes and Cupcakes
General Terms
      • All cakes are made of vanilla sponge with jam and butter cream unless stated otherwise.
      • Sponge and chocolate cakes do not have nuts as an ingredient but there may be nut traces present. Our fruitcakes contain nuts and alcohol.
      • We can make gluten free, dairy free, nut free and fruit sugar substitute, but only when confirmed on the order.
      • We will give you a written confirmation of the order. Please check it and advise us if anything is not correct.
      • Prices in the website are approximate only. We will confirm the price for your order on the order confirmation.
      • Prices exclude delivery. In general cakes are sold on the basis of customer pickup. In some instances we will make deliveries but only when confirmed on the order.
      • Cakes should be stored in a cool dark place on a flat surface. Do not store in the fridge.
      • Cakes other than fruit will keep for a week after delivery date. Fruit cakes will last for months without problems
Wedding Cakes
      • The conditions above also apply to wedding cakes.
      • Tasting and consultation will be charged at £25. This cost will be deducted from the cost of the cake if an order is placed.
Orders
      • We require 3 working days’ notice on all cakes ordered, except wedding cakes which require six weeks’ notice. We reserve the right to turn down an order within this time frame when we are fully booked.
      • If any inscription colour or any other choice is left unspecified on your order we will reserve the right to use our own discretion.
Payment
      • Payment is possible by credit card, cash, or Paypal. We do not accept cheques.
      • A 50% deposit is payable at time of ordering cakes. The balance is payable at time of collection.
Delivery
      • All cakes are delivered boxed
      • Cakes are for customer collection unless otherwise stated.
Cancellation
      • All cake cancellations are non-refundable.
Complaints
    • Corrections and repairs to cakes can be corrected on the same day in most cases. You are required to give us this opportunity and you must let us know within two hours of receiving the cake.
    • Cakes or parts of cakes must be returned within 3 days of collection to ensure we can fairly asses the nature of the complaint.
    • The maximum refund we offer is the value of the cake.